GlobalYP Customer Service and Complaints Policy

GlobalYP is a business of people for people. Our customers are what keep us alive, and we take each customer question and complaint seriously. GlobalYP complaints are handled individually by trained customer service representatives. We identify the specific issues that the customer is complaining about, and research he customer’s history with GlobalYP.

After determining the customer’s status and the nature of the complaint, we look to achieve mutually satisfactory solutions. Often times, the customer is most concerned about clear and honest communication. The customer is contacting GlobalYP because they have something to say, and wants a resolution, usually specifically suggesting a desired result. GlobalYP customer service representatives are trained to listen and respond. GlobalYP will deliver to the customer what they ask for whenever possible.

When a GlobalYP customer makes a complaint without mentioning a specific desired resolution, GlobalYP has trained its customer service representatives to take things to the next level of service and quality. By identifying the specific issue complained about, GlobalYP can make a good determination of what result will satisfy an aggrieved customer. Possible solutions involve dedicated tech support, an in-depth discussion on a billing matter, potentially a bill adjustment, or ideally offering our valued GlobalYP customers a reason to remain with us as long as they can see the results we deliver to them.

GlobalYP strives to make each customer satisfied with the resolution we provide to their complaints. Because each complaint is unique, it is difficult to calculate how satisfied a customer is with how GlobalYP resolves their issues and complaints. We can say that each customer is entitled to a full investigation and the full attention of our customer service staff and overall team. GlobalYP makes all efforts to be fair and accommodating to all customers or individuals who contact GlobalYP with a complaint, suggestion, or mere questions.

If GlobalYP can work with you to resolve any matter whatsoever, please contact GlobalYP customer service immediately at 1.800.672.9588
Your complaints and inquiries will be dealt with expediently and diligently. Thank you and best regards from GlobalYP.